FAQs

We have made every possible effort to display the colors of the products accurately. However, the possibility of difference between the actual color and the display color might exist because of various types of screens & displays.

• You requested to carefully read highlights and fine print when purchasing a product. Make sure you also review the delivery period before placing an order. We perform 100% quality testing before sending products to customer. Still, in case of any defective product delivered, we have the following refund / exchange policy: a) In case a customer has bought a product Refund or exchange policy will be entertained only if the complaint is lodged within 24 hours of receiving product. Make sure you mention your order ID, a description of the defect and a picture of defected product.- Our quality control department confirms the defect.- Products must be in original packaging and in unused condition for the refund or exchange request to be entertained.
• Customer will be required to arrange for returning the product at our office at their own cost.
• We will send your money via jazzcash or bank account on your given information.

Sometimes items may run out of stock or become discontinued. Our website is constantly updated so please keep checking for latest, updated content.

We are here to help you. If you have any problems or questions, please contact our Customer Services team via email support@hamooz.com. Our team will get back to you as soon as possible.

After you place your order, you will receive a confirmation email. Be proactive, contact the sales department and suggest a meeting point and time of pickup or request the item to be delivered at your home or office. Shipping charges vary depending on the destination of the order. You can always contact our Customer Service Team through email at support@hamooz.com.

We assure that your information is kept private and confidential; no information will be shared with a third party without your consent. For more information, please read our Privacy Policy.

Our customer support timings start from 11:00 am to 5:00 pm daily except Sunday and public holidays. We will prefer that you email us at support@hamooz.com or WhatsApp us on above timings for any queries at +92 322 638 3167

Shipping charges vary depending on the destination of the order. The charges will be added at checkout.

From time to time, we run promotions on our website. You can check our website or you can sign up for our weekly newsletter to stay updated.